Private and Semi-Private Swim Lesson Refund Policy:
Once your first lesson has taken place, the lesson package is non-refundable and non-transferable except for the following conditions:
- Medical withdrawal, doctors note required
- Military deployment/relocation, documentation required
Lesson packages are valid for 6 months following the purchase date. Swim Lessons will be scheduled with the participant based on their availability, instructor availability, and pool availability.
Refunds will not be issued after the expiration date.
If the participant cancels a scheduled lesson without 24 hours’ notice or does not attend their scheduled lesson, they do not receive a make-up lesson. The lesson is forfeited.
Instructors will only wait 15 minutes for late arrivals. After 15 minutes, the lesson will be determined as a “no show” and will be counted as a used lesson.
For best results, lessons should be a continuous process with no more than one week between sessions.
All participants are required to bring with them their issued membership card for every lesson and to swipe in at the front desk for each lesson.
Utilization of the Aquatic and Fitness Center before or after lessons by the participant is prohibited unless the participant has a regular membership or has purchased a day pass.
Utilization of the Aquatic and Fitness Center by persons accompanying the participant is prohibited unless the person has a regular membership or has purchased a day pass.
Masters Swimming and Aqua Aerobics Refund Policy
Once the semester practices have begun your enrollment is final. No refunds will be issued except for the following reasons:
- Medical withdrawal, doctors note required
- Military deployment/relocation, documentation required