Personal Training Session Policies

***Effective January 1, 2017***

General Policies

  • Personal training packages will expire 90 days from the date of purchase.
  • Any unused sessions after the expiration date will not be refunded.
  • If a session is cancelled with less than 24 hours’ notice the client may still be charged for that session.
  • All purchases are final and non-refundable.
  • Failure to abide by the policies, procedures, and the code of conduct of Mason Recreation will lead to the review and possible loss of the sessions/services.

Transfer of Sessions Clause

  • The prospective recipient must first qualify for the service by holding a membership and submitting all necessary personal training registration documents.
  • After qualification is complete, the value of the current sessions are calculated and placed on the account of the recipient.
  • Transfer requests must be made by e-mail to fitness@gmu.edu

Frozen Sessions Clause

  • It is the responsibility of the patron and not Mason Recreation to submit freeze requests to fitness@gmu.edu no later than 5 business days prior to the desired start date.
    • Requests made after the desired freeze period are not guaranteed.
    • Mason Recreation may exercise retroactive freezes at its discretion.
  • Sessions are only eligible to be temporarily frozen due to:
    • Medically confirmed limitations.
    • Military relocation.
    • *Students Only– not living locally over the summer or winter recess.
      • Suspension of sessions can only occur:
        • Within a date range after the final date of spring/fall semester classes and the first date of fall/spring semester classes.
  • Active sessions may be frozen for time periods not to exceed 1 year.
  • Clients must hold an active membership to use the remaining sessions on their account.
  • Failure to utilize the sessions prior to the expiration date after the freeze period will result in the permanent loss of the sessions.

Please allow 5-10 business days processing time once the request has been received by the Fitness Office Staff.