General Policies
- Personal training packages will expire 90 days from the date of purchase.
- Any unused sessions after the expiration date will not be refunded.
- If a session is cancelled with less than 24 hours’ notice the client may still be charged for that session.
- All purchases are final and non-refundable.
- Failure to abide by the policies, procedures, and the code of conduct of Mason Recreation will lead to the review and possible loss of the sessions/services.
Transfer of Sessions Clause
- The prospective recipient must first qualify for the service by holding a membership and submitting all necessary personal training registration documents.
- After qualification is complete, the value of the current sessions are calculated and placed on the account of the recipient.
- Transfer requests must be made by e-mail to [email protected]
Frozen Sessions Clause
- It is the responsibility of the patron and not Mason Recreation to submit freeze requests to [email protected] no later than 5 business days prior to the desired start date.
- Requests made after the desired freeze period are not guaranteed.
- Mason Recreation may exercise retroactive freezes at its discretion.
- Sessions are only eligible to be temporarily frozen due to:
- Medically confirmed limitations.
- Military relocation.
- *Students Only– not living locally over the summer or winter recess.
- Suspension of sessions can only occur:
- Within a date range after the final date of spring/fall semester classes and the first date of fall/spring semester classes.
- Suspension of sessions can only occur:
- Active sessions may be frozen for time periods not to exceed 1 year.
- Clients must hold an active membership to use the remaining sessions on their account.
- Failure to utilize the sessions prior to the expiration date after the freeze period will result in the permanent loss of the sessions.
Please allow 5-10 business days processing time once the request has been received by the Fitness Office Staff.